Refund policy

Returns 

We do accept returns for a few situations:

- If you find your product defective or unsatisfactory in some way, please contact us directly.  We will be happy to discuss and remedy the situation.  

- If your products are damaged upon receipt.  Again, please contact us with photos of the damage, and we will remedy the situation.  

Total value of the resolution will not exceed the value of the original purchase.  

Because of the nature of our products, we are not able to accept returns for "person preference" reasons.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Email us at solsticesoapsllc@gmail.com 

Exchanges

We only replace items if they are defective or damaged.  Please contact us for details on how to handle that replacement.